Virgin Media Community

[Mussyo]

Hello There,

I have tried multiple Windows-based email clients, some receive emails but none send emails through the Virgin Media account.

Some ask for the password again and do not accept it, others say sending failed. I looked at this forum for answers and I was recommended the command prompt below:

curl -v smtps://smtp.virginmedia.com -u username:password

I got no errors, I have tried delisting my Ip from the spam website, and I am not on anything unusual I can't get my IP removed from the standard spam filter as that is only if I am hosting my own email server.

any advice would be appreciated,

Kind Regards

M

[用心棒]

When the issue occurs in Thunderbird try the following:

• move back to the main Thunderbird window 
• press Ctrl + Shift + J to show Error Console
• review the output shown for VM error codes, for example VM305; if the cause of the failure is still not obvious type (VM in  Filter Output field
• post the VM error code here for further help

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Mussyo]

Hello There,

This is the eM client log:

reason:
"No connection could be made because the target machine actively refused it. 212.54.56.51:25"
at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
--- End of stack trace from previous location ---
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
EnqueuedStackTrace =
at MailClient.Protocols.Smtp.SmtpAccount.<>c__DisplayClass3_0.<SendAsync>b__0()
at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
at MailClient.Protocols.Smtp.SmtpAccount.SendAsync(IEnumerable`1 items, Action`1 sentItem, Action`1 completed, CancellationToken cancellationToken)
at MailClient.Accounts.BindingAccountBase.<>c__DisplayClass84_0.<SendAsync>b__0(ISendAccount`1 sendAccount)
at System.Linq.Enumerable.SelectListIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Accounts.BindingAccountBase.SendAsync(CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendInternalAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Reminders.ReminderManager.<>c.<TimerSendLaterTrigger>b__80_1(IAccount a)
at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.Start[TStateMachine](TStateMachine& stateMachine)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Timers.Timer.MyTimerCallback(Object state)
at System.Threading.TimerQueueTimer.<>c.<.cctor>b__27_0(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.TimerQueueTimer.CallCallback(Boolean isThreadPool)
at System.Threading.TimerQueueTimer.Fire(Boolean isThreadPool)
at System.Threading.TimerQueue.FireNextTimers()
at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id)
at System.Threading.UnmanagedThreadPoolWorkItem.ExecuteUnmanagedThreadPoolWorkItem(IntPtr callback, IntPtr state)
at System.Threading.UnmanagedThreadPoolWorkItem.System.Threading.IThreadPoolWorkItem.Execute()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
at System.Threading.Thread.StartCallback()
GUIStatus_Exception_Reported = True

[用心棒]

The log output shows your setting are incorrect, the recommended settings are as follow:

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

 

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[Source: Email settings change]

[Mussyo]

Hello Chap,

Thanks for trying to help, I have changed the outgoing server port from the suggested 25 to your 465, it still exhibits the same issues, could there be an issue on my account specifically ?

I have seen others ask about this but it has not resolved the issue.

[Mussyo]

I have ommited my own email, but I assure it is correct as I am able to RECIEVE emails but unable to SEND them, totally lost, any help is appreciated.

[用心棒]

Can you post a redacted screenshot of your SMTP tab as those details are used when sending?

[Mussyo]

It is posted above

[用心棒]

My mistake, sorry.

For the SMTP settings select Use these credentials option. If the issue persists check the logs when sending to see if any errors are reported. 

[Tom_W1]

Hi @Mussyo thanks for your post here although we're sorry to hear of your concerns raised about email.

If you can follow @用心棒's latest message, hopefully this can help resolve things for you - please keep us posted!
Many thanks