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Emails not sending or receiving

Joining in

My emails have been playing up and every time I try to open an email or send one I get the following message:-

The connection to remote server md.tb.ukmail.iss.local was refused or timed out while attempting to connect. Please try again later.

Can anybody explain to me in English what it means and how do I overcome it? Thanks



Forum Team
Forum Team

Many apologies for the email issues jarvis111,

Welcome back to the community.

Can I ask are you sending the email via a client or the webpage?

Let us know,


Hi, I am using the Virgin Email webpage

Hi Jarvis111,

Thanks for confirming. As seen here, we are currently aware of an ongoing issue in regard to sending, receiving and accessing your Virgin Media emails. After taking a look, this issue is still ongoing and our teams are investigating and working on resolving this as quickly as possible.

We're sorry for any inconvenience caused.


Reece - Forum Team

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Mant thanks for getting back to me with an explanation. Cheers

No problem @Jarvis111 we will do all we can to get this resolved for you and everyone effected. 


Thank you.