Virgin Media Community

[DancinDiva]

I can log into my email account (on both my laptop and phone) and I can send emails but I am not receiving any. 

I have removed all filter rules and have logged out and logged back in again but still no new emails are being received - which is a problem as I am using this accounts email address to get a verification code sent to.     

I'd appreciate anyone's help to resolve this issue.

[Ayisha_B]

Hi @DancinDiva 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues receiving emails. 

Are you using Webmail or third party email client to access these?

Do you know if anyone trying to send you an email is getting a non delivery report at all?

[DancinDiva]

Hi Ayisha,
The problem is now resolved. I started getting the odd email through sporadically a few hours later. Then they seemed to catch up the next day without me doing anything differently. So I guess the problem was with VM.

[Molly_T]

Hi DancinDiva! 👋 Thank you for returning to the thread to keep us updated. 

Really pleased to hear that these issues with your email service have now been resolved. Apologies again that this happened and for any inconvenience caused! Please do return to this thread if the issue returns so we are aware and can continue to offer further support. 

Wishing you all the best 🌞