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Speedytypist
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Emails not being received

My account was hacked last week and I lost everything in my inbox.  Virginmedia tell me the emails can’t be restored.  Now I find that I can’t receive any either.  I’ve run a virus scan, changed my password, and checked that no auto forwarding has been set up.  I’ve probably spent 3 hours in total on the phone with VM trying to get this sorted but all I had was a customer service rep asking me questions from her screen and not actually giving me the urgent technical help I need.  Any advice or help would be really appreciated.  

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用心棒
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Message 2 of 8
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Re: Emails not being received

Consider signing into webmail, selecting ☰ > Settings > ▸ Email > Filter Rules and disabling all rules then sending yourself a test email.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Speedytypist
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Message 3 of 8
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Re: Emails not being received

Hi, thank you for the tip but unfortunately it didn’t work ...

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用心棒
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Message 4 of 8
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Re: Emails not being received

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. In the meantime can you confirm that sending yourself an email also fails?

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Zoie_P
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Message 5 of 8
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Re: Emails not being received

Hiu Speedytypist,  

I am sorry to hear this, have you sent an email to yourself as @用心棒 has advised? Let us know so we can have more of an idea of what is happening, I will pop you a message asking for some details so we can see if the mailbox needs enabling. 

Zoie

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Speedytypist
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Message 6 of 8
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Re: Emails not being received

Yes, I’ve tried sending to myself.  Nothing is getting through.  I don’t know whether they’re queued somewhere or just being lost ....

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Speedytypist
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Message 7 of 8
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Re: Emails not being received

Hi, yes, I confirm that no emails are getting through, either from me or elsewhere.  

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Zoie_P
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Message 8 of 8
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Re: Emails not being received

Can you pop me a reply and I will look into this for you ?

Zoie

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