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russ147
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Emails not being received

Good morning

I am not getting some emails.  The address is 'xxx@stephens-household.co.uk'  Is it being greylisted? If so, why?

Thanks in advanced

 

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DJ_Shadow1966
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Re: Emails not being received

Hello

Is that a personal domain, all VM will be able to help you with is the virginmedia email addresses, they have no control over that email address.

Regards Mike

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russ147
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Re: Emails not being received

Yes, it is a personal domain.  I assume it is being greylisted?

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DJ_Shadow1966
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Re: Emails not being received

Hello

You are going to have  to contact the people who deal with the domain, there is nothing VM can do to help you.

Regards Mike

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ravenstar68
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Re: Emails not being received


@russ147 wrote:

Yes, it is a personal domain.  I assume it is being greylisted?


Greylisting isn't what you think it is it would seem:

Greylisting uses the features designed into email to force the sending server to re-send the email.  In the process it takes a tuple of information e.g.:

MTA IP
Envelope sender
Envelope recipient

and records it.

Wen the delivery is retried, if the information in the tuple matches what's recorded then the delivery is allowed.  Some Greylisting will also reject mail that is delivered too soon after the initial attempt.

The idea is that spambots will often not attempt re-delivery, but legitimate mail servers will.

@DJ_Shadow1966 

The mail needs chasing from the sending side:

It should be possible to query the sending server to confirm whether or not an email was accepted and if not, retrieve the error message that the receiving server sent back.

Tim

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