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Emails from NTL World not getting through to Outlook 2016

I have noticed that a lot of emails do not get pushed through to Outlook. I only know they are missing as they appear in the Mail App on my iPhone. I then have to forward them to myself. Anybody know why this might be?

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Re: Emails from NTL World not getting through to Outlook 2016

Are the email client involved using IMAP or POP?

When forwarding is this from the same email address or to/from another?

 

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Re: Emails from NTL World not getting through to Outlook 2016

Hi. It was POP3. However, I have been on the phone to Microsoft support all afternoon and they said it should be IMAP so changed it and created a new Outlook profile. It has made no difference. For example this message has not appeared in my Inbox in Outlook

When I forward the emails from my iPhone it is from the NTL World account

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Re: Emails from NTL World not getting through to Outlook 2016

With all email clients involved now using IMAP the content of your mailbox on the email server should be reflected on each client but with that not being the case in Outlook check the following:

  • has synchronisation successfully occurred; did the send and receive process complete without error?
  • view of the Inbox folder is being filtered; you will need to use your favoured search engine to workout if this is the cause or wait for a community member with Outlook to explain how
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Re: Emails from NTL World not getting through to Outlook 2016

The synchronisation seems to have been successful. It seems to do it every time I open Outlook now and takes forever. It appears as though it is synchronising everything on the mail server and not just the changes since the previous sync. Can this be adjusted?

I don't quite understand  your second point regarding "favourite search engine" etc. Can you explain please?

Thank you

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Re: Emails from NTL World not getting through to Outlook 2016

The initial synchronisation process may take sometime, depending on the number of message and their size, but subsequent updates should be quicker as there is less data to synchronise.

“Favoured search engine”, see List of search engines; use one or more of these to search the web for articles on using Outlook's filtered view.

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Re: Emails from NTL World not getting through to Outlook 2016

Thanks. I have a call scheduled with Microsoft for Saturday to speak to an Outlook expert. I will ask him/her
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Re: Emails from NTL World not getting through to Outlook 2016


@TonyPezzolesi 

Hope this helps to show how to make sure the filters are turned off in Outlook. Just follow steps 1, 2 and 3.😊

Coenoby

Outlook filters.png

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Re: Emails from NTL World not getting through to Outlook 2016

Thank you. I will try and have a go at that
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Re: Emails from NTL World not getting through to Outlook 2016

I had to change the View to IMAP and the Filter is set to "off"

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