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JL6
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Emails disappeared

Years worth of emails have disappeared prior to 13/05/21. They aren't on Virgin webmail either, in archive or in trash. I have called customer services and they didn't help me. I have an android phone, I am wondering if anyone from Virgin can offer any support or advise, I see this issue has come up a few times but I can't find any answers?

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Gareth_L
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Message 2 of 12
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Re: Emails disappeared

Hello JL6

Thanks for bringing this to our attention 

Sorry to hear you have lost some emails 

Can I just ask if you are an active customer

The email address was this from a former account 

Gareth_L

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JL6
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Message 3 of 12
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Re: Emails disappeared

Hi, I am an active Virgin Media customer and this is my current email account, basically all emails in my inbox from day 1 of the account up to 13th May have all gone

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Gareth_L
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Message 4 of 12
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Re: Emails disappeared

Hi Jl6

I will take a look at this for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 5 of 12
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Re: Emails disappeared

Thanks Jl6 for those details 

I am just going to look into this now for you

Before I do, Can you check the size of the Mail box online. 

Just in case its got full and then automatically deleted any old mails 

Gareth_L

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JL6
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Message 6 of 12
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Re: Emails disappeared

Hi Gareth
The mailbox is 25GB with 202.83mb used currently
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用心棒
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Message 7 of 12
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Re: Emails disappeared

FYI if a recipient's mailbox is full the sender's email is bounced with an appropriate notification message; delivered emails are never deleted automatically to free up mailbox space.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Gareth_L
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Message 8 of 12
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Re: Emails disappeared

Thanks for replying JL6

Can you please check and read part 3 of this help page here

Gareth_L

JL6
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Message 9 of 12
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Re: Emails disappeared

I have checked the AutoForward settings and there is no email address in there.

 

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用心棒
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Message 10 of 12
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Re: Emails disappeared

Are there any unexpected rules list under ☰ > Settings > ▸ Email > Filter Rules; if there are deactivate them in case you need to refer to them later?

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