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Emails deleted after 12 months

I use Virgin Webmail via Chrome & suddenly find that all but the last 12 months emails have been deleted from Inbox & Sent? How has this happened & can I get them back as some are very important?

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Re: Emails deleted after 12 months

But your statement that you use web mail and Chrome can't be completely accurate. You imply that is all you use.

You posted here that some of your e-mails had been crossed through:

This can only happen when you are also using an e-mail client on a separate device, like a mobile phone. So your other device's e-mail program is set to delete mail after 12 months. And unless you can find the the mail in VM's trash folder they are gone forever. 

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