Virgin Media Community

[af4d]

Emails sent from my Virgin Media email account using Outlook on my Asus Zenfone 8 have recently started bouncing back from some recipients. When I open the emails in my sent folder using Outlook on my Windows laptop, my sender address is displayed as "outlook_[long list of letters and numbers]@outlook.com" instead of my ntlworld.com email address

Is there reason and an easy fix for this?

[coenoby · Accepted solution]

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@af4d wrote:
Is there reason and an easy fix for this?

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Sadly, Microsoft naming convention confuses matters.   Depending on the context "Outlook" can mean:

• Outlook.com - MS's web based service
• what I think they now call "Outlook for Android" or "Outlook for iOS" -  their mobile email apps
• or "Outlook 365"  (or its predecessors) in Windows Office.

However, this page from the Microsoft support pages may help to give you some clues as to what's going on with your "Outlook" setup. https://support.microsoft.com/en-us/office/outlook-com-email-account-appears-as-outlook-long-series-... 

I do know that last year MS removed the facility to add non Outlook.com email accounts to Outlook.com but kept that facility in their android and iOS apps.

You might also try the MS Community Support forum for specific helps with "Outllook" issues https://answers.microsoft.com/en-us 

Coenoby

[Jodi_S]

Hi af4d,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you've experienced some issues with your emails bouncing back when sending from your Asus Zenfone. 

As our valued member @coenoby has given some amazing advice already, did you manage to get the issues resolved?

If you still require assistance please come back to us through this channel.

Kind regards Jodi