Menu
Reply
Caleb1981
  • 9
  • 0
  • 0
Joining in
723 Views
Message 1 of 22
Flag for a moderator

Emails I sent to my employers email address are never delivered

Hi,

 

I work remotely and use my VM email to contact my employer, since June this year the emails I send from my VM account do not get delivered to the recipient - no one else has complained that they are not receiving my emails - IT dept. at my employer has checked and say its no issue at their end and it must be a VM issue.

 

Can anyone help?

Thanks in advance,

Cal

0 Kudos
Reply
DJ_Shadow1966
  • 6.66K
  • 1.28K
  • 1.81K
Very Insightful Person
Very Insightful Person
695 Views
Message 2 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Hello

Do you get any bounce backs ?

Has the people you are sending emails too checked in their spam/junk folder ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Caleb1981
  • 9
  • 0
  • 0
Joining in
688 Views
Message 3 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Hi,

Thanks for replying.

I don’t get any bounce back and they’ve checked their junk folders and they’re not there!

Cal

0 Kudos
Reply
DJ_Shadow1966
  • 6.66K
  • 1.28K
  • 1.81K
Very Insightful Person
Very Insightful Person
684 Views
Message 4 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Hello

Many thanks for those, very strange.

Does the same issue happen if you send by webmail ?

This is going to be hard to pin down, has you company checked the email logs i.e. searched for your from email address and what do they see ?

Is it only when sending to your work ?

If you send a simple test message does it go through ?

Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Caleb1981
  • 9
  • 0
  • 0
Joining in
678 Views
Message 5 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

They had a look and say they can’t see anything. 

I’ve tried webmail, app on my phone, app on my tablet and desktop outlook, neither of them work. It only appears to be when send emails to my company. Even a test email doesn’t work. 

thanks,

Cal

0 Kudos
Reply
DJ_Shadow1966
  • 6.66K
  • 1.28K
  • 1.81K
Very Insightful Person
Very Insightful Person
674 Views
Message 6 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Hello

Excellent, so without further information from your company they will need to supply you why they are not getting through, everything is working as you can send emails everywhere else.

Now it could be that there system is blocking your emails but hard to say without you asking them to check their logs give them the email address you are sending from and ask why they are not going through.

MIke

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

ravenstar68
  • 18.75K
  • 1.09K
  • 8.08K
Very Insightful Person
Very Insightful Person
646 Views
Message 7 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

I think this can be looked at in two ways.

1.  If you know the date and time of the send - ask your employer to get IT to check their email logs as suggested by @DJ_Shadow1966 as their should be some evidence of the send attempt.

2. Again given the date and time of the send and the address your sending to - that VM escalate this to the email team in order for them to check their logs for the outgoing mail. - @ModTeam can you assist?

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Caleb1981
  • 9
  • 0
  • 0
Joining in
628 Views
Message 8 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Many thanks, I’ll do some more digging.

 

Cal

0 Kudos
Reply
Caleb1981
  • 9
  • 0
  • 0
Joining in
627 Views
Message 9 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Thanks, I tend to think it’s their problem as it’s only when I email them.

Cal

0 Kudos
Reply
Gareth_L
  • 5.72K
  • 343
  • 611
Forum Team
Forum Team
605 Views
Message 10 of 22
Flag for a moderator

Re: Emails I sent to my employers email address are never delivered

Hello Caleb1981

Sorry to hear this is happening. Not ideal when you need to send emails for work

Would you be able to gather some evidence please like @ravenstar68 has asked 

Once we have this we can look at what can be done from our side 

Gareth_L

0 Kudos
Reply