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kathleenseager
Joining in

Anyone else still not able to log into virgin mail on the browser. It’s saying my account is locked.   No option to change my password. Can’t access on windows mail either. Says my account is out of date. 

2 REPLIES 2

Avo542
Tuning in

 I have tried changing passwords and following the online suggestions but still says i 'm locked out.

Steven_L
Forum Team
Forum Team

Hey kathleenseager,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment. Are you able to change your password via 'My Virgin Media' account instead of your email account?

Kind Regards,

Steven_L