Virgin Media Community

[Janejgleadall]

Hi. I am having issues receiving emails through my blueyonder account. I haven't had a new email since October 2022. I have checked settings and all is correct. Does anyone know what the issue may be? Many thanks

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Is this email address still linked to a current Virginmedia broadband account? If not it will have been closed. 

[Janejgleadall]

I have no idea. But I've been with virgin media since they started and had the same email the whole time. How would I find out of its a current one?

[jpeg1]

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@Janejgleadall wrote:

I have no idea. But I've been with virgin media since they started and had the same email the whole time. How would I find out of its a current one?

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Log in to your account at MyVirginmedia. Check down the menu to see if the email is listed there. If it is there then try accessing webmail with a browser. Do you get in or is there a message? 

[用心棒]

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@Janejgleadall wrote:

Hi. I am having issues receiving emails through my blueyonder account. I haven't had a new email since October 2022. I have checked settings and all is correct. Does anyone know what the issue may be? Many thanks

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Sign into webmail here https://mail2.virginmedia.com then:

• select ⚙ > E-Mail > Filter Rules
• select Disable  for any rules not recognised, i.e. you did not create
  if you found any such rules then also follow the advice here My Virgin media email has been hacked | Virgin Media Help

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[Robert_P]

Hi Janejgleadall

Sorry to hear of the email issues experienced, specifically receiving them. We appreciate the confusion this is causing and you taking the time to raise this via the forums. Welcome to the community.

We're aware of an issue currently impacting some customers receiving emails, the team are investigating this and looking to resolve this as quickly as possible.

Rob