on 01-06-2022 13:15
We cannot access emails on IMac or iPhones since yesterday.
Changed primary and secondary passwords. Spoken to virgin. Got on emails through we page but still not on as above.
Also just discovered through reply to my joining this group that ntl email going to my google emails .... I would appreciate any advice please.
on 02-06-2022 15:09
Welcome to our community forums and thank you for your first posts.
Sorry to hear you have been having issues with your email with some devices. We can understand this is not ideal and we want to best help. Just to confirm, are you able to log in via web clients such as outlook? Does the following link work https://my.virginmedia.com/my-apps/email/mailbox.html. Also are you able to further expand on the issue with your ntl email and your Gmail?
New around here? To find out more about the Community check out our Getting Started guide
on 02-06-2022 15:31
thank you for responding.
since yesterday evening after we tried again with new passwords all systems working. Gmail no longer shows ntl emails. No idea what happened but all sorted 👍
on 04-06-2022 08:59
Thanks for the update Snowyowl60,
I'm glad that is now resolved for you.
If you do have any further queries then don't hesitate to contact us again.