Virgin Media Community

[KathyCouture]

Hello

I am asking this question for my Uncle. He has recently moved into a care home and we need to cancel his VM services. We would like to keep his email. Is he able to keep his VM email without other services? We are willing to pay a fee to keep it. I am not easily able to call customer service as I am in Canada.

Thank-you

[KeithLeonard]

Unfortunately your Uncle will not be able to keep his email address if he cancels his Virgin Media Services as he must be a current subscriber to Virgin Media Broadband.

However he will be able to access his emails for upto 90 days after which Virgin Media should close his email account down.

[Graham_A]

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@KathyCouture wrote:

Hello

I am asking this question for my Uncle. He has recently moved into a care home and we need to cancel his VM services. We would like to keep his email. Is he able to keep his VM email without other services? We are willing to pay a fee to keep it. I am not easily able to call customer service as I am in Canada.

Thank-you

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Welcome to the Community Forum. 

Sorry to read about the circumstances regarding your Uncle.  Unfortunately VM do not have a facility for keeping an email account without it being part of a current VM broadband account.  The email account should be deleted by VM 90 days after your Uncle's broadband account ceases. 

I should add that VM are not very good at sticking to their advertised policy in this respect and that the email address may continue to operate for some time.  However, you should not rely on this happening and should take steps to save any important emails and contact details whilst the account is still accessible.

[KathyCouture]

Thank-you very much for your reply, I appreciate it

Kathy

[Travis_M]

Hi @KathyCouture

Thank you for posting on our community forum

My apologies for the inconvenience as if your Uncle cancels his service with us the email would also be disconnected anytime after the 90 day period as per our T&C's. 

Regards