I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Hi Claralou, thanks for the message. I am sorry to hear that you are having issues with the email, can you confirm if you have visited the link provided by Graham?. Does this issue still occur following this? - Chris
