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Steady1982
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Email

Hi there can’t access email getting error code thanks 

 

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Graham_A
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Re: Email

Please share the error code.

Also what happens if you try to log into the email address concerned via the Virgin Media webmail page?

https://mail2.virginmedia.com/

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Steady1982
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Re: Email

FFE94175-3E72-49C5-A552-C04D2F5002D8.png

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Graham_A
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Re: Email

The most likely cause is the account has been locked for security reasons.

The VM Forum Team staff should be able to help you when they reach this thread in a day or so.

In the meantime have a look at this:


It is likely that your email account has been locked for security reasons.

If you haven't already done so follow the instructions here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked

If that doesn't work then post back here and the VM Forum Team should be able to help you.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ayisha_B
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Re: Email

Hi @Steady1982,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear your mailbox is not available right now. I will pop you a PM so we can pass security and get this sorted for you 🙂

 

Speak soon.

Ayisha_B
Forum Team



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