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Goosedog
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Email

I have been unable to access emails for three days and am waiting on an urgent one, would appreciate any help/info on doing so (been on hold for an hour but no joy via phone)

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Anonymous
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Message 2 of 6
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Re: Email

going to need more info if you want help
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Goosedog
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Re: Email

Thank you, i getting this on trying 

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

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Graham_A
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Message 4 of 6
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Re: Email

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

Whilst waiting please try to change the account password.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Goosedog
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Re: Email

Thank you for your suggestion but no joy, still unavailable, hopefully VM will be in touch soon.

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Zak_M
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Re: Email

Good morning @Goosedog 

 

Welcome to the forums and thank you for taking the time to post. 

 

So that we are able to advise further, I will drop you a PM.

 

Kind regards,

Zak_M

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