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Joa13
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Email

  • I cannot access my virgin.net emails. I believe I have an orphaned account however, I did not get any notice of this being suspended. I really really need my email account unsuspended so I can retrieve my important emails and transfer to another email account. Any help would be so appreciated. I have a virgin media account still and find this so upsetting especially as I have been shielding my son for the last 12 weeks and more and had this account for 20 years. I really need your help
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DJ_Shadow1966
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Re: Email

Hello

You say you have a virginmedia account just for clarification do you have a current Virginmedia broadband account, the virgin.net email addresses like any other email addresses are dependent of having Virginmedia Broadband, if  you do not have a current contract then normally the email account would have been deleted after 90 days from account closure. If that is the case and under the terms and conditions then I am afraid all the VM support staff can do is delete the account. VM do not have to tell you when this is suspended as already set out in the T&C's.

Have a look at https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Email

Hi Joa13

 

Thanks for posting and welcome to the community. I am sorry for the email issues. Is the email address in question still active when you check it on mailtester

 

If so, let me know and we can see what the options are.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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