Virgin Media Community

[Tilly101]

Help, I’ve just deleted my entire inbox by mistake, can I get it back

[DJ_Shadow1966]

Hello

If you log into webmail https://my.virginmedia.com/my-apps/email/mailbox are they in the trash if so you can undelete them ?

Regards Mike

[Tilly101]

Thanks It has the last 7 days in trash, which I’ve got back. 
Unfortunately  I had some much older than that.

[MissPasko]

 Did you ever use any other device to read emails?  If you do - open that device BUT DON'T CONNECT TO THE INTERNET.  Then you may (very slight possibility) be able to retrieve anything before it synchonises with the mailbox and deletes them all.

But probably not.

[用心棒]

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@Tilly101 wrote:

Thanks It has the last 7 days in trash, which I’ve got back. 
Unfortunately  I had some much older than that.

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Last 7 days is from the date of deletion, not the receipt date, so something else has cause older messages to be (permanently) deleted.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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