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Email won’t send on wifi

Like others before, my email suddenly stopped sending on both iPad, iPhone or Samsung phone.

problem started when I changed the password to my virgin media, when I changed password to email got “cannot connect to STMP”

after 2 hours on to virgin, they booted me to an outside agency who wanted to sign me to support plan !!

further investigation- email on both android and Apple phone will send and receive on data, but not on WiFi, iPads won’t send as only WiFi.

ive ried to check the settings and think they are ok but who knows.

any suggestions gratefully received 

thanks

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Message 2 of 11
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Re: Email won’t send on wifi

Update, found email will send from Samsung phone if using a vpn

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Message 3 of 11
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Re: Email won’t send on wifi

When the issue next happens consider trying the following troubleshooting:

Should you only be listed in the PBL then can you confirm you are able to sign into webmail?

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Message 4 of 11
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Re: Email won’t send on wifi

Oh and yes, can access mail via web in my virgin media.

should also have added that it has affected my partners email as well

thanks

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Message 5 of 11
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Re: Email won’t send on wifi

Please follow the advice from @用心棒 and let us know what you find.

Tim

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Re: Email won’t send on wifi

Hi, I’ve done this, it says I’m on CSS list, trying removal process, thanks

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Message 7 of 11
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Re: Email won’t send on wifi

No point in removing yourself from the CSS until you've figured out why you're on it.

https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

Spamhaus might well de-list you, but if your network is sending spam, you'll end up back on the CSS

Tim

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Message 8 of 11
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Re: Email won’t send on wifi

Thank you, quite a concern.

must confess the link did look quite foreboding and even more crucially, I do not have a window10 pc.

to my knowledge I have 6 devices connected to WiFi, 2 iPads, and iPhone a Samsung phone and 2 firestick devices. Looking at the logged time of last css list use age, I can eliminate half of those.

im beginning to suspect maybe a firestick, would a factory reset remove any malware?

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Message 9 of 11
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Re: Email won’t send on wifi

Yes - so long as you don't reinstall it.

Most times the 'malware' is bundled with something designed to be appealing, such as an add on promising free netflix or the like.

Tim

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Message 10 of 11
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Re: Email won’t send on wifi

Thanks for that info, out of interest, am I right in thinking apple products much more resilient to malware?

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