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Tomwalton
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Email will receive but not send

My wife is using a MacBook Pro and iPhone 11  for her work email. All of a sudden neither will send emails when connected to our virgin hub 3. If she goes out and connects to any other WiFi it is fine.
also fine when on 4g. Any help please?

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Graham_A
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Re: Email will receive but not send

Hi Tom, welcome to the Community.

First response is usually from other community members, the VM Forum Staff will engage when needed.

A good diagnostic place to start is to check if your external IP address (search My IP to find this) is listed on the SBL CSS list. Enter your IP here to check: 

 

https://www.spamhaus.org/lookup/

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Graham

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