Virgin recently forced me to use a third party email to access my Virgin account. I have a password they generated with four words separated by dashes. I can access Virginmedia through my browser and then click on the link to get to me emails. This works.
I cannot send emails from Em client or Thunderbird. I can read my emails through both (using POP) but the Virgin email SMTP server reports an error VM304 when I try to send. Sometimes it reports my credentials are invalid.
I have rung Virgin. Because I can access and send emails through the browser they say there is no problem and appear not to know what VM304 is. A Google search suggests my emails may be blocked at the server.
Does anyone else use EM client ? and if so could you tell me what settings to use?
Just changed everything in EMclient back to the starting position with my Ntlworld address. It now all works. I think there must have previously been a problem at Virgins end that has gone away. This is not what tech support told me to do.
I have been with Virgin for 25 years and yesterday evening tech support said my ntlworld address does not exist. Apparently they can only see the new third party email address !
Sorry for bothering everybody
Thanks so much for posting this question and resolution for this problem, I apologise that our Faults Team couldn't help. But I am glad to hear you managed to get it sorted through some tweaking on your side 😊
If you need any further help, please don't hesitate to reach out again!