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anthonylee
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Email unavilable

No email access now since Thursday night.  I tried calling 0345 454 1111 and they reset my password, but I still cannot access.  Please can you fix this problem - it is clearly not only me as many others have been posting about the issue. Thank you 

 

Sorry!
 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

 

 

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Paul_DN
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Re: Email unavilable

Hi anthonylee,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

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Paul_DN
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Re: Email unavilable

Hi Anthony,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

Regards

 

Paul

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anthonylee
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Re: Email unavilable

Hi Paul - that has worked - thanks very much!  

Anthony

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Paul_DN
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Re: Email unavilable

Hi Anthony,

 

You are very welcome, please let us know if you have any further issues.

 

Regards

 

Paul.

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