cancel
Showing results for 
Search instead for 
Did you mean: 

Email unavailable

tiajunior
On our wavelength

I use multiple accounts with incoming mails downloaded to Outlook on my laptop.  All was well until a Broadband issue a few days ago required an engineer visit to fix with some replacement cabling - the hub was fine.  Since the visit, I cannot access any of the email accounts - standard message is account unavailable, try again in 24 hrs. Tried resetting one of the account's p/w as suggested, but makes no difference.  What has he done?  After 2 days now, I need an urgent fix.

Any ideas?

1 REPLY 1

用心棒
Very Insightful Person
Very Insightful Person

Enable logging in Outlook and review generated SMTP log for VM error code or other indicators of cause; FYI How to enable transport logging in Outlook - Outlook | Microsoft Learn

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks