Virgin Media Community

[Julieverboden]

Please can someone help? My son needs his email urgently for college correspondence and he’s locked out. He’s tried changing password and we’ve tried phoning technical help - but can’t get through at all. 

it just keeps saying email unavailable try again in an hour. He’s been sent work to do for college but he can’t access it HELP! 

I’m primary account holder and he has secondary account.

Julie Nulty ( for Robbie Nulty - email) 

[John_GS]

Hi Julieverboden

Thanks for posting. My apologies for the delayed reply and the email issue.

I'll PM you now to assist further with this.

Kind regards,

[gpowell]

exactly my problem too

secondary account 'unvailable'   (a blueyonder address, so its not like Im a rookie - been with Virginmedia for decades!!)

3 x 1 hour long phone calls the 150 and still no resilution jjust promises to call back.

So many people seem to have this problem... why??

Its surely a flick of the switch for secondary accounts... really frustrating when the user needs the account for health , study or work reasons.

Id welone some help too please...anyone ... anyone?

[John_GS]

Hi @gpowell

Please make your own thread and we can assist further 🙂

Kind regards,

[gpowell]

err....how?  Ive already posted 2 queries here. Ill try again