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philcarter1
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Email unavailable

Hi, been getting an Email Unavailable message on my @ntlworld account for around a week now. Tried changing the password but to no effect. Any ideas, other than waiting on the phone for up to an hour? Do Virgin have a live chat option or another way of contacting them?

Grateful for any help

Phil

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Beth_G
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Re: Email unavailable

Hi @philcarter1,

 

Thanks for your post and welcome to the Community Forums! I'm very sorry for our delayed response and to hear you've been unable to access your mailbox.

 

Can you please let us know if you are still seeking help with this? If you are, I'll be more than happy to take a look at this for you. I'm sure it's a simple fix on our end.

 

I'll pop you over a PM if you need any help 🙂

 

Kind regards,

 

Beth

 

 

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