I am not receiving all emails received using Thunderbird. If I sign in using My Virgin Media I get a message saying email has not been set up, which it has 18 months ago. If I try and sign in via mail.virginmedia.com I get a "mailbox unavailable" message. According to an existing post I need to start a new post.
I set up a secondary email account approx 18 months ago and it has been working fine in Thunderbird. However, last week a friend texted me saying he had sent an email and to give him a call once I'd read it. After several hours and him resending the email there was no sign of it in my inbox in Thunderbird. That's when I tried signing in from my web browser but got the error messages. He eventually sent the email to a gmail account I have and it came through fine but when I tried forwarding it to my VM email it didn't get through again. Tried getting help through the "chat" system but that was sooo slow and once they suggested clearing browser cache I lost the chat window.
I haven't moved house and I've never had problems before with this email address and some emails are still getting through so I wondered if the system had put the original email in a spam folder but as I can't sign in I can't check it.
Thanks for joining us in a Private Message and for the information about the error. I have taken another look at the details and cannot find anything wrong so it may be something in the back tables for your email account. I've raised an IT ticket so they can take a look and please allow 7 days for them to investigate the issue.
I'll update you one they get back to my ticket and fingers crossed it's an easy fix for them.
Thanks for letting me know. Please wait for IT to get back to me regarding your email account as I've asked them to check on the webmail end. We'll be able to go from there depending on what they say 🙂