Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
138 Views
Message 1 of 4
Flag for a moderator

Email unavailable

Hi,

 

my mailbox has been down for days now. Please can you contact me to rectify it.

 

Regards

0 Kudos
Reply
Highlighted
  • 1.83K
  • 221
  • 965
Very Insightful Person
Very Insightful Person
92 Views
Message 2 of 4
Flag for a moderator

Re: Email unavailable

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"


~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3.85K
  • 234
  • 427
Forum Team
Forum Team
83 Views
Message 3 of 4
Flag for a moderator

Re: Email unavailable

Hi SteveB765,

 

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

0 Kudos
Reply
Highlighted
  • 3.85K
  • 234
  • 427
Forum Team
Forum Team
67 Views
Message 4 of 4
Flag for a moderator

Re: Email unavailable

Hi Stephen,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

0 Kudos
Reply