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Smiffsmiff79
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Message 1 of 9
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Email unavailable

I have tried all day to access my email but keeps coming up mailbox unavailable. I have reset password but still not working.  VERY IMPORTANT THIS GETS SORTED  NEED TO ACCESS EMAILS ASAP.

Please contact  me asap to advise why and how I can rectify  this issue.

Thank yiu

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Robert_P
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Message 2 of 9
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Re: Email unavailable

Hello Smiffsmiff79

 

Sorry to hear of the email access issues experienced but we appreciate you taking the time to post on the forum.

 

The account may have been locked due to reported spam from the account, I'm going to send you a Private Message to get some more details from your to look into this further.

 

Thanks

 

Rob

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Smiffsmiff79
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Message 3 of 9
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No email access

No email access keeps saying mailbox unavailable changed password still not working.

Please advise as this had been going on for 4 days now

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Graham_A
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Message 4 of 9
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Re: No email access

Did you reply to the private message that Robert_P sent you?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Smiffsmiff79
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Message 5 of 9
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No email access

No email access for 4 days and saying mailbox unavailable. 

Changed password numerous times but still not working. 

Please advise.

Thank you.

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Robert_P
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Message 6 of 9
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Re: No email access

Hello Smiffsmiff79

 

I did send you a Private Message to get some more details from you to look into this further for you. I will send you another one, please look out for this and reply as soon as possible.

 

Thanks

 

Rob

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Smiffsmiff79
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Message 7 of 9
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NO EMAILS

You started a chat with me yesterday asking security questions which I gave and not bothered replying.... can you Please get my emails working today as need them for work....  you know there an issue yet you do not rectify. 

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davz
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Message 8 of 9
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Re: NO EMAILS

This has happened to me too.... absolute farce!

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Corey_C
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Message 9 of 9
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Re: NO EMAILS

Apologies for the delayed response, Community posts and replies are not done in real time and there can be delays with responses, also please keep in mind forum team staffing hours on a Sunday are limited. We appreciate your patience.

 

@Smiffsmiff79 I'll PM you directly to continue the conversation and get you mailbox sorted.

 

Cheers,

Corey C

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