Apologies, this may be a duplicate post, but I cannot find the previous one at this moment.
My mailbox has been unavailable for the past day and I have urgent emails to attend to which is rather frustrating at the moment.
Tried calling, but the number in the message just gets cut off (I understand the call centres will be closed or have less people present due to the current situation).
However, any help in gaining access to my mails would be really appreciated.
I have tried multiple browsers across multiple devices all with the same response and I see others are having the same issues.
Any help appreciated. Thank you.
Error message I get is as follows:
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
You're not alone. My NTLWorld email account stopped working a day or so ago too. Doesn't recognise password or anything so I am effectively locked out, I even tried logging in using Mail2Web but still no joy.
I can log in, but if I try to access my email it basically logs me out on the web browser, same for other pages (if I choose Apps, then it happens also) BUT... it is my email that concerns me the most as I do not use these other sites.
Email is still saying the sorry, try again in an hour (but after 3 days of no response,i would prefer if that one could be addressed first)
Browser cache has been cleared across Edge, Chrome, IE and Firefox on PC, laptop, phone and tablets with no result. Password was also changed to no effect.
Anything that can be done as I need to access my email due to outstanding emails and contracts to be signed.