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SE27
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Email unavailable

I can no longer access my VG inbox. Any help would be much appreciated ASAP. I get the following message.

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

Thanks,

SE

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Graham_A
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Re: Email unavailable


It is likely that your email account has been locked for security reasons.

If you haven't already done so follow the instructions here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked

If that doesn't work then post back here and the VM Forum Team should be able to help you.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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SE27
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Re: Email unavailable

Thanks Graham_A, this has already been done and I can access my VM account. It's just the mailbox that is the issue.

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Serena_C
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Re: Email unavailable

Hi @SE27

 

Thank you for your post regarding your mailbox issue, sorry to hear your mailbox is unavailable.

 

Do you get the same error message when using this link https://mail2.virginmedia.com/ ? If so, it could be that the email account has been locked for security reasons.

 

Can you try changing the password via your My Virgin Media account.?

 

Best wishes,

 

Serena

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