Do not change your passwords, ive had the same as you , since 19/06 no historical emails , as i opened a folder i saw them dissapear in front of my eyes, I was able to send and recieve from 20/06 but email service went down again on Friday 07/07 , spoke to a advisor and in no uncertain terms told them that this email outage and loss of historical emails will have serious consequences regarding information loss , as for customers it was a breach of the service they pay for.
Advisors reply- Email comes free mate , you dont pay for it and you should get your email by wednesday midnight !thats all i can tell you .
hey presto emails suddenly back last night, monday 10/07 , - along with a email dated "Friday" saying
"We wanted to let you know that our teams have now completed the full restoration of your inbox, which means all of your historic emails should now be available."
I have some emails old back , but many folders still empty especially my Work and customer correspondance folders which contains valuable information. will i ever see them again ???? it seems irelevant to virgin - as i was told ,we dont pay for email service so they have no obligation to us.
The problems you have are entirely due to virgin media service end, dont mess with your log on or password .
