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Laura1979red
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Email turnaround

Hello

please can you confirm your current turnaround- I emailed 4 weeks ago with an enquiry and was given a complaint ref but I’ve still had no response. I have chased twice but still no answer. 

many thanks 

laura

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DJ_Shadow1966
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Re: Email turnaround

Hello

If you have a look at https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/J3085_Code_of_Pract... complaints can take upto 28 days.

Regards Mike

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