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sams3402
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Email to ntlworld account appearing several days late after being sent

Morning,

I'm having issues getting login approval emails from a particular site that's linked to my ntlworld.com account. They are popping up several days late but I cannot use them because they have a time limit to be used to login.

When I test on the site with a different account linked to an Outlook email, I get the login approval email instantly.

Could I pm someone from the VM team details of the email for them to help get the email through?

Thanks

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sams3402
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Message 2 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi

Just saw one of the sticky post, would the delay in receiving the emails be related to SPF Authentication?

Thanks

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Robert_P
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Message 3 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi sams3402

 

Sorry to hear of the problems getting the email approvals, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

Can you confirm the site and if you have been able to speak to them in regards to this? Does it only happen with this specific site?

 

Rob

 

 

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albob
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Message 4 of 12
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Re: Email to ntlworld account appearing several days late after being sent

sams,

 

Have a read of this thread - 

https://community.virginmedia.com/t5/Email/Re-Verification-emails/td-p/4850149 

- might help (or give you some insight to the problem!)

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sams3402
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Message 5 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi Rob, albob

Thanks for replying to my issue.

The link to the other thread that had problems with the verification email is the similar issue I'm having with this website from singaporair.com:

ChartHandler.png

Hop Delay From By With Time (UTC) Blacklist

1*csl-cvs-otp-v1-10-mvcst 103.6.107.81smtpin02.mailws.sineq1.retloc [Wed, 10 Nov 2021 18:53.05 +0100]

 

2*mailwsout02.mailws.sineq1.retloc 127.0.0.1mailwsout02.transactional-mail-b.comESMTP11/10/2021 5:53:05 PM

 

31 daysmailwsout-252-204.transactional-mail-b.com 103.196.252.204mx2.tb.ukmail.iss.as9143.netESMTP11/12/2021 12:14:24 AM

 

40 secondssmtpclienthelo 212.54.57.69md2.tb.ukmail.iss.localLMTP11/12/2021 12:14:24 AM

 

50 secondsmd2.tb.ukmail.iss.local 212.54.57.69mc20.tb.ukmail.iss.localLMTP11/12/2021 12:14:24 AM

 

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sams3402
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Message 6 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Another email that got delayed

ChartHandler (1).png

Hop Delay From By With Time (UTC) Blacklist

1*csl-cvs-otp-v1-10-96zgn 103.6.107.81smtpin02.mailws.sineq1.retloc [Wed, 10 Nov 2021 18:44.40 +0100] 
2*mailwsout02.mailws.sineq1.retloc 127.0.0.1mailwsout02.transactional-mail-b.comESMTP11/10/2021 5:44:40 PM 
31 daysmailwsout-252-204.transactional-mail-b.com 103.196.252.204mx4.tb.ukmail.iss.as9143.netESMTP11/11/2021 11:04:24 PM 
40 secondssmtpclienthelo 212.54.57.71md2.tb.ukmail.iss.localLMTP11/11/2021 11:04:24 PM 
50 secondsmd2.tb.ukmail.iss.local 212.54.57.71mc20.tb.ukmail.iss.localLMTP11/11/2021 11:04:24 PM 
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Dean_C
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Message 7 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi @sams3402

I've asked our support team to take another look at this issue.

Have you had any further delayed emails since Tuesday?

Regards,

Dean_C
Community Moderator 

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sams3402
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Message 8 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi Dean_C

Yes, I've been testing it lately and still receiving these verification emails a day or two late after it was sent from the website server.

I have the email header available if your team needs it.

Thanks,

Sam

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John_GS
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Message 9 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Thanks for coming back to us @sams3402

I'll contact Dean and then come back to you asap.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Message 10 of 12
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Re: Email to ntlworld account appearing several days late after being sent

Hi @sams3402

Please don't send a PM unless asked. I've spoke to Dean and he'll be in touch asap. 

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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