I have an old blueyonder.co.uk email account which is my secondary email account, and have had Virgin Media association for over 20 years.
I usually access my blueyonder emails via Mail on my iPad but I haven't had any through for about a week. I went to sign into the email account via Virginmedia.com, but my password wouldn't work. So I went through the security questions route - but it seems those answers have changed, as I couldn't successfully get in.
If you still have access to the primary My Virgin Media account then you can change the password of the secondary account.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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I'm sorry I wasn't very clear. I can sign into my Virgin Mobile account, but I cannot sign into the My Virgin Media account, which is the one that seems to have had all the security details changed on it