Virgin Media Community

[AnsteySteve]

Part way through this morning I suddenly started getting messages on my tablet and smartphone saying that my email credentials for Virgin need to be updated. When I tried I was told that either the user name or password was incorrect. I had not changed either of these. I have tried changing my password online and then trying again but still have the same issue. Can anyone advise what the problem is and how I resolve it ? Thanks for your help

[Alex_RM]

Hi AnsteySteve,

Thanks for posting and sorry to hear you're having some issues accessing your emails. 

Can you confirm if you're accessing this via webmail or an email client?

Alex_Rm

[AnsteySteve]

Thanks for the reply but I eventually managed to sort out the problem and have been ok since.