Virgin Media Community

[doctord]

With reference to -

https://community.virginmedia.com/t5/Email/Webmail-403-Mailbox-Unavailable-errors/td-p/4294661

My partner still has no access to her email, we've tried phoning on numerous occasions but got nowhere.

It's now been over a week ?

Any ideas...

[MissPasko]

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

It will also help them to know what is occurring when you try to log in to your email?  Are there any error codes/messages?

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

[Paul_DN]

Hi doctord,

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Paul,

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

Regards

Paul.

[doctord]

Many thanks, looks like it's now working.

What caused the issue, as you mention changing the password ?

[Paul_DN]

Hi doctord,

Thanks for coming back to me , I am glad to hear you now have access, I honestly cannot answer that as we haven't been advised exactly what happened, all I can advise is it was technical issue which effected 1000's of customers.

Regards

Paul.

[doctord]

Thanks for sorting this, I've just had a letter to say the account had been locked due to suspicious activity,

That sounds suspiciously like the system was accessed compromised if it effected 1000's of people.