Email still active after I’ve changed provider

[Upatdawn]

We changed providers earlier this year, I’d say about 6 months ago. We were told our emails would no longer be active after 90 days. I didn’t realise my Facebook account and Instagram still had my ntlworld email attached, even though I updated them to my new email account. I’ve only found this out as I have been hacked on both platforms! Both I and my husband received emails this week saying our ntlworld accounts have been stolen! 

[用心棒]

Issue of account deletion has been flagged to the forum team; be aware it can take them a few hours / days to respond though it is usually the former.

Can you post a redacted screenshot of the email here; do not post here unless personal information has been removed from image.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Natalie_L]

Hi Upatdawn, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues with your email accounts, we will be able to help. 

I will just need to take some details so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,