Virgin Media Community

[lizrich]

Just be aware to take screenshots of all email before phoning to talk about said email because 

THEY CAN CHANGE WHAT SAID!!!!!!!

[用心棒]

Without revealing any personal information can you provide some context to the issue?

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[Matthew_ML]

Hey lizrich, thank you for reaching out today and I am sorry to hear this.

Please can you expand on what has happened so we can help you out? Thanks