Virgin Media Community

[KBA51]

Hi

I have started getting my emails bouncing back with the message

Your message to <*****.****@ntlworld.com> was automatically rejected:
SPAM

Reporting-UA: mc28.tb.ukmail.iss.local; Dovecot Mail Delivery Agent
Final-Recipient: rfc822; *****.****@ntlworld.com
Original-Message-ID: <e0a72178-f6bf-eb34-4ca1-695e7a0a3c3b@*********.uk>
Disposition: automatic-action/MDN-sent-automatically; deleted

I've added the email address to my address book and it still bounces

I've change the SPAM settings to

Flag a message as SPAM but deliver to Inbox

and

Turn off all SPAM filtering

but neither have any effect

Is there something I'm missing as it used to work

KBA51

[KBA51]

Think there's a major problem with my account as I haven't received any emails from anywhere since 23rd November 2019 although I can send without any problems.  Not noticed as it's one of my many email addresses

[MissPasko · Accepted solution]

Is there any chance someone could have guessed your password and set up to divert your emails to themselves?

Follow the advice here - come back if you need pointers, we need you to feel secure!

you may need to use Forgotten Password: 

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

[KBA51]

I'm sure it hasn't been hacked as I use secure random passwords.  Funnily enough the account has now started working so I'm at a loss as to what is happening.  I will update my password though and change it from 10 to 16 random characters to make sure.

[MissPasko]

Random is good, but you are only allowed a maximum of 10 characters.

It doesn't take a minute to look at the settings in webmail and check they are all clear.