Email receives but won't send

[Dazza124]

Please help..

*Emails won't send from ios email client. I have contacted CS last friday who reset my password, i updated my iphone with the new password and everything worked. 

*Tonight my emails won't send again.Cs said i have to reset password again but doing this every few days isn't a resolution again

[用心棒]

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Shell in Window or a Terminal otherwise, and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com :Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

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[Dazza124]

I have researched on here last week before posting. I looked at your post and did what you suggested
and received authenication denied. I filled out the VM netreport form.

[用心棒]

Having received a message similar to the following then reporting is the correct action and hopefully issue has been resolved by now; if not post back here to have it flagged to the forum team.

Virgin Media has blocked your connecting IP removed Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting'

[Dazza124]

Thanks for your advice.

I have received an email from VM security team yesterday and they said investigating but without changing a thing all seems to be working now.