We have an issue at my golf club whereby email newsletters from Intelligent Golf only get received by about half (30) of our members who have ntlworld.com email addresses. The other 30 all receive them without problem. Not ben able to get any response from Virgin Media support or from Intelligent Golf.
Thanks for waiting for me to get back to you, the internet security team have replied.
They have checked their servers however they cannot find any reason why the email would be being blocked via their spam filters.
They have given me some advice to take forward in order to help you further though.
They have mentioned that the issue could be in regards to your own filters set up associated with sending/receiving specific emails, meaning that it would make normal emails flag as suspected spam which end up in your spam/junk folder.
I have a couple of links here which will give you some tips and tricks on how to control and amend your spam filter settings -
Megan, have checked all Spam and filter settings and it is clearly not that. The person who successfully received the newsletter from Intelligent Golf has identical settings to me. Have the security team been in contact with Intelligent Golf to try and get this issue resolved? I believe not as they supposedly will only talk to Virgin Media users such as myself. There has to be a reason why some people with ntlworld.com email messages get the newsletters but others don't. The only way for this to be resolved is if the two parties agree to talk to each other. All very frustrating!
It is an iron rule of the email system worldwide that a message sent but not received, because the message was rejected by the recipients ISP, leaves a trail. There will be a record of it. No question. No argument. That is because the recipients ISP in rejecting the mail or not delivering it must send a message back to the sender's ISP or ESP (email service provider) with coded reasons why the mail was not delivered.
Get hold of one of those rejection messages by asking Intelligent Golf (IG) yourself, if you are a victim. Or get a victim to ask for the rejection message. Then post it here with suitable redactions to disguise full email addresses - just remove the name before the @ symbol.
Now VM have security has said that the issue is not with them. I think they mean that the VM incoming mail servers are not deliberately rejecting emails from IG. That may be true but it is possible that if IG are sending mail in large batches to VM addresses on one day the VM servers will delay or reject delivery because the mail looks like spam.
If you want this resolved this is the way forward.
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