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tristan-crew
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Email problems

I cannot get on my email account. I am getting this message. 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

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Graham_A
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Re: Email problems

Provided that the email address concerned is correctly tied to your current Virgin Media broadband account then changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 30 minutes post back and the VM Forum Team should be able to help you further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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John_GS
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Re: Email problems

Hi tristan-crew

 

Thanks for posting and welcome to the community.

 

My apologies about the email issue. I shall PM you to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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