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3ulldog
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Email problems

Screenshot_20200527-185831_Email.jpg

 Hi

Keep getting this error message trying to log onto email.

Have tested all settings and they match what I should have.

Any ideas?

Thanks

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Graham_A
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Message 2 of 8
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Re: Email problems

Can you confirm the email address concerned is linked to your current VM broadband account?

Can you login via webmail?  https://mail2.virginmedia.com/

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Graham

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3ulldog
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Message 3 of 8
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Re: Email problems

Yes can confirm

Just tried again and now saying Client Certificate is not secure

Thanks

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3ulldog
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Message 4 of 8
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Re: Email problems

Cannot log in via link either

Screenshot_20200527-192550_Chrome.jpg

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Graham_A
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Message 5 of 8
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Re: Email problems

Your email account has been locked by VM.

Provided the email address is correctly linked to your Virgin media broadband account the Forum Team should be able to get it unlocked.

If it is an orphaned account resolution will be more complex.

The team will ask you to change your password before they unlock the account.

virgin-media-reset-username-and-password 

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Graham

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3ulldog
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Re: Email problems

Thanks Graham.

We did ring VM yesterday morning and have already changed password and it is still locked 

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Graham_A
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Message 7 of 8
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Re: Email problems

Ok, as you have already contacted VM via phone I will escalate this so that the forum team can pick it up sooner than normal.

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Alex_RM
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Message 8 of 8
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Re: Email problems

Hi 3ulldog,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues with your email, I've sent you over a private message so I can take a closer look at things for you. (purple envelope in the top right hand corner)

 

Alex_Rm

 

 

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