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JMH2
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Email problem

I have been unable to send or receive emails on my Blueyonder account since late yesterday afternoon. My wife's Blueyonder account is fine.I've had a look at the Virgin Media site and there are no known problems in my area.

How do I get it fixed?

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JMH2
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Email can’t send or receive

For the last 24 hours my Blueyonder email has been unable to send or receive emails. Broadband is working fine and my wife’s blueyonder email is working ok. How do I fix this?

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Graham_A
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Re: Email can’t send or receive

VM Forum Team responses are currently taking around seven to ten days due to the volume of enquiries.

If you can provide more details as to how you access your email account and what the exact error messages you see that will help in diagnosing the issue.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Corey_C
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Re: Email can’t send or receive

Thanks for your post and welcome to the Community Forums, JMH2,

 

Apologies for the delayed response, our records show this has been addressed by our phone care team. Let us know if you need further help.

 

Cheers,

Corey C

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