on 22-09-2023 14:49
Hi, posting on behalf of my mom. She has changed her virgin mail password successfully and on web based applications it appears to be ok. However when using the new password in mail apps, it will not recognise the new password and will still accept the old password. Any advice would be gratefully received. Thanks in advance.
Answered! Go to Answer
on 22-09-2023 15:00
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 22-09-2023 15:00
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-09-2023 15:53
Dear graham, thank you very much! It makes sense & we are going to give that a go. Kind regards, Jo
on 24-09-2023 14:00
Did it work?