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Email password reset not working

Joining in

Email password reset page is not working.  I put in the correct information - date of birth, secure answer etc - and nothing happens.  No error message, just nothing. Help!



Very Insightful Person
Very Insightful Person

Whilst waiting for the forum team to respond try:

  • using your browser's Incognito / Private mode
  • using a different browser
  • using a different device

If the issue persists post back here to have issue flagged to the forum team.

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Yea, all tried, not working


Very Insightful Person
Very Insightful Person

Issue has been flagged to the forum team; be aware it can take them a few hours or days to respond though it is usually the former.

Hi there RosyPippin,

Thanks for raising your query with us and a warm welcome to the community!

Apologies for the problems faced with the reset, so we can investigate this further I've dropped you a PM to discuss further.

You'll find the message within the purple envelope icon.