Email password issue

[gmac75]

Hi. 
I have email set up for myself and an additional address for my daughter. My email works fine but hers has stopped working. It seems to be password related but it don’t accept a password change?

Any ideas?

[用心棒]

What happens when trying to reset the password here Forgotten your Password? | Reset Here | Virgin Media?

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[Matthew_ML]

Hey gmac75, thank you for reaching out and I am sorry to see you are having some issues with your emails.

I would be more than to look into this for you.

I am going to send you a PM, please can you look out for the purple envelope. Thanks