Menu
Reply
Highlighted
  • 626
  • 38
  • 40
Forum Team
Forum Team
200 Views
Message 11 of 14
Flag for a moderator
Helpful Answer

Re: Email outgoing server not working on ntlworld.com

Hey ICross, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you're having issues with your outgoing mails. Thank you to MissPasko & ravenstar68 🙂

 

Are you able to do the following for me please ICross; 

 

Tap on Settings from your main screen

Tap Accounts & Passwords button

Tap on YOUR EMAIL ACCOUNT

Tap on YOUR EMAIL ACCOUNT again.

Scroll down to the Outgoing Mail Server & Select "SMTP"

Select the mail server listed under the "Primary Server"

Change Authentication to "Password"

Set the hostname as "mail.yourdomain.com" - yourdomain.com being your domain name.

Set the server port to "587"

Use SSL should be switched to "On"

Set the username to your full e-mail address "eg. name@yourdomain.com"

The password to your e-mail address password

Click DONE on your top right hand corner.  # PLEASE ENSURE THAT YOU DO  NOT SKIP TO THE HOME SCREEN AFTER CLICKING DONE, THE NEXT 2 STEPS WILL HARD SAVE THESE SETTINGS #

Click ACCOUNT on your top left hand corner.

Click DONE on your top right hand corner.

 

Cheers. 

Ryan_N - Forum Team
Highlighted
  • 5
  • 0
  • 1
Tuning in
188 Views
Message 12 of 14
Flag for a moderator

Re: Email outgoing server not working on ntlworld.com

Thank you all so much for your help .... with the help of post from Ryan_N and others my problem seems to be sorted. 😊

Highlighted
  • 1.43K
  • 158
  • 780
Knows their stuff
180 Views
Message 13 of 14
Flag for a moderator

Re: Email outgoing server not working on ntlworld.com

I am very glad to hear that you are back to normal, ICross.

I apologise if I worried you at any point, we were just trying to establish the facts to give you the best advice.  Come back any time you have a problem!


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply
Highlighted
  • 626
  • 38
  • 40
Forum Team
Forum Team
177 Views
Message 14 of 14
Flag for a moderator

Re: Email outgoing server not working on ntlworld.com

Great to hear 🙂 

 

Cheers. 

Ryan_N - Forum Team
0 Kudos
Reply