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ruffellt
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Email out will not work from mobile

Can’t send email out on my iPhone using my mobile network but will work on WiFi . Can receive emails

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Message 2 of 15
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Re: Email out will not work from mobile

When on the mobile network try the following troubleshooting steps:

FYI: Virgin Media appear to be using Spamhaus's block lists to “protect the reputation” of their SMTP servers from being flagged as sources of spam and as a consequence authenticated users are being denied access if their public IP Address is listed. If the issue occurred within your home network, where you have control over devices and connections, the advice would be to locate and terminate the lurking spambot  within  but when on a mobile network, where it likely the public IP Address is shared amongst users, you can but raise it with the network operator.

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ruffellt
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Re: Email out will not work from mobile

Do not understand 

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Message 4 of 15
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Re: Email out will not work from mobile

Is it that you do not understand the whole post or just parts?

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ruffellt
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Re: Email out will not work from mobile

Understood the FYI part not sure about the previous paragraph- however it has started to work again today on my mobile network with my WiFi turned off - so very weird 

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Re: Email out will not work from mobile

The previous paragraph equates to visiting Spamhaus's Lookup and entering your public IP Address to see it is appears under lists apart from PBL that will likely result in Virgin Media's SMTP blocking access.

Spamhaus periodically clear IP Address list entries no longer associated with spam; this would explain the weird (not so) behaviour.

 

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ruffellt
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Message 7 of 15
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Re: Email out will not work from mobile

thank you when you say contact my network provider do you mean my mobile network supplier or virgin media? 

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Message 8 of 15
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Re: Email out will not work from mobile

Whoever's network you are using when; (a) the issue occurs; (b) checked on Spamhaus.

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ruffellt
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Message 9 of 15
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Re: Email out will not work from mobile

That will be virgin then. I sat on the phone for 3 hours hoping to get to speak with someone before the phone went dead so will need to try again.

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Message 10 of 15
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Re: Email out will not work from mobile

What result did Spamhaus report for your IP Address?

FYI to check Spamhaus:

    1. browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
    2. go to https://www.spamhaus.org/lookup/
    3. enter the Your IP address is value (from step 1) in the IP Address field and select Lookup
    4. excluding the PBL, is it reported as listed elsewhere; do not post the results here without redacting your public IP address from text and underlying URLs?
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